PRIVACY POLICY
HOW DO WE PROCESS YOUR PERSONAL INFORMATION?
When you shop at an online store, ours or someone else's, you provide information about yourself. Where you live, your email address, and what you buy. Some of our customers wonder what we do with this information, so here we describe a little more formally how we work with information.
We value your personal privacy and strive to protect your personal information in the best possible way. This policy describes why we collect information about you and how the information is handled, how you can control your own information, and how you can contact us.
We are the data controller in accordance with these terms and conditions and are responsible for ensuring that processing is carried out in accordance with applicable legislation.
The foundation of everything we do is to treat our customers as we ourselves would like to be treated, always. This also applies when it comes to information.
SUMMARY OF OUR INFORMATION MANAGEMENT
We collect as little information as possible. We need to know your name and addresses for billing and delivery purposes.
If you want to order against invoice, our credit partner must have your personal identification number. Only then can you have your goods sent to your home against invoice.
When paying by card, you are required to provide your credit card number, but this is not stored. The card number is sent via a secure server and our credit partner handles card payments through us.
Then, of course, we need to know which products you are ordering, and we need your email address and possibly also your phone number so that we can contact you with delivery notifications, changes to your order, etc.
Here is a more detailed description.
WHAT SYSTEMS DO YOUR DATA END UP IN?
When you shop with us or through our partners, your order goes through several steps so that we can process and ship your goods to you.
We use a database that contains our products, our text pages, and everything else (including this page) that you see in the web shop. When you place an order with us, it is saved in this system.
We have access to this information. The system stores the information for us but does not process it in any way without our permission and request. An example of this would be if an order has not gone through for some reason or has been duplicated. In that case, we can investigate the order and troubleshoot.
The order contains information about which products you have purchased from/through us, how you paid (but no information about credit cards, social security numbers, or similar), and the address to which we should send the goods.
It is from this system that you will receive an email notification that we have received your order and when we have shipped your order.
PAYMENT SOLUTION
When you reach the checkout, you must pay for your goods. Depending on the payment method, an external payment provider will receive information about your purchase. We may use various providers such as Swich, Credit Card, etc.
Klarna has a system where the contents of the order are visible before an order is confirmed, which means that all information about the order, including order lines, is sent there.
For Swish, it is the information that you enter yourself that is saved.
If you have questions about how your information is processed, you must contact the payment intermediary and, for Swish, your bank.
YOUR CUSTOMER EMAILS
We use Binero for our customer service email. When you email us, the email is stored on these servers located in Stockholm. We store all correspondence so that we can quickly respond if similar issues arise, which is common.
HOW DO WE USE THIS INFORMATION?
We use the information to process your order. We use your email address to send you information. If you do not want to receive information from us, you can easily unsubscribe from further newsletters and we will never contact you again.
WHY DO WE STORE INFORMATION?
We store information for accounting reasons. We need to be able to provide documentation to the tax authorities. You can also create an account with us to view your previous orders.
COOKIES
We use cookies. We do this to store your items in your shopping cart and keep you logged in to the website.
We also use Google's services "Google Analytics" and "Google Remarketing." These services also use cookies.You can read more about what this means for you here.
INFORMATION FOR OTHER ACTORS
We will never disclose your information to anyone else. Exceptions are made if we are required to do so by law or court order.
YOUR RIGHTS AND CHOICES
You have rights regarding your personal data and you have the opportunity to influence your information and what is stored. You can request that we correct your data at any time if it proves to be incorrect or out of date, or that we delete it completely. You can object at any time to your personal data being used for direct marketing, automated decision-making or profiling.
If you feel that your rights are not being respected by us, please feel free to contact us.
HOW TO CONTACT US
For further information about personal data processing or if you have any questions, please feel free to contact us.
REMOVE YOUR INFORMATION FROM OUR DATABASE
The information we store is only used as a basis for the financial transaction and is retained for legal reasons, and therefore cannot be deleted.
We hope that this information reassures you about how we process your personal data and that you will continue to use our website.
