PRIVACY POLICY
HOW DO WE PROCESS YOUR PERSONAL INFORMATION?
When you shop at an online shop – whether ours or someone else’s – you provide information about yourself: where you live, your email address and what you’re buying. Some of our customers wonder what we do with this information, so here we explain in a little more formal terms how we handle it.
We are committed to safeguarding your privacy and strive to protect your personal data to the best of our ability. This policy explains why we collect information about you and how that information is handled, how you can exercise control over your own data, and how you can contact us.
We are the data controllers in accordance with these terms and conditions and are responsible for ensuring that data processing is carried out in accordance with applicable legislation.
The basis of everything we do is to treat our customers as we ourselves would like to be treated, at all times. This also applies when it comes to information.
SUMMARY OF OUR INFORMATION MANAGEMENT
We collect as little information as possible. We need to know your name and address for invoicing and delivery.
If you wish to order on account, our credit partner will need your personal identity number. Only then can your goods be delivered to your home on account.
When you pay by card, you are required to provide your credit card number, but this is not stored. The card number is sent via a secure server, and our credit partner handles card payments on our behalf.
Then, of course, we need to know which products you’re ordering, and we’ll need your email address and, if necessary, your telephone number so that we can contact you with delivery updates, changes to your order details, and so on.
Here is a more detailed description.
WHICH SYSTEMS DOES YOUR DATA END UP IN?
When you shop with us or through our partners, your order goes through several stages so that we can process it and send your goods to you.
We use a database which contains all our products, our text pages and everything else (including this page) that you see in the online shop. When you place an order with us, it is saved in this system.
We have access to this information. The system stores the information on our behalf but does not process it in any way without our permission or at our request. An example of this might be if, for some reason, an order has not gone through or has been duplicated. In such cases, we can investigate the order and troubleshoot the issue.
The order contains information about which products you have purchased from or via us, how you paid (but no information about credit cards, personal identification numbers or similar) and the address to which we are to send the goods.
It is through this system that you will receive an email confirming that we have received your order and informing you when we have dispatched it.
PAYMENT SOLUTION
When you reach the checkout, you will need to pay for your items. Depending on your payment method, an external payment processor will receive details of your purchase. We may use various providers such as Swich, Credit Card, etc.
Klarna has a system where the order details are visible before an order is confirmed, which means that all information about the order, including the order lines, is sent to them.
With Swish, it is the information that you enter yourself that is saved.
If you have any questions about how your information is processed, you must contact the payment service provider and, in the case of Swish, your bank.
YOUR CUSTOMER EMAILS
We use Binero for our customer service emails. When you email us, the emails are stored on these servers, which are located in Stockholm. We keep a record of all correspondence so that we can respond quickly should similar enquiries arise again, which is often the case.
HOW DO WE USE THIS INFORMATION?
We use this information to process your order. We use your email address to send you information. If you do not wish to receive information from us, you can easily unsubscribe from our newsletters and we will never contact you again.
WHY DO WE STORE INFORMATION?
We store information for accounting purposes. We need to be able to provide supporting documentation to the tax authorities. You can also create an account with us to view your previous orders.
COOKIES
We use cookies. We do this so that we can store the items you have selected in your shopping basket and keep you logged in to the website.
We also use Google’s services ”Google Analytics” and ”Google Remarketing”. These services also use cookies. Here you can read more about what this means for you.
INFORMATION FOR OTHER STAKEHOLDERS
We will never pass on your information to anyone else. Exceptions will be made if, for any reason, we are required to do so by law or by a court order.
YOUR RIGHTS AND CHOICES
You have rights regarding your personal data, and you can influence what information is stored about you. You may at any time request that we correct your personal data if it proves to be incorrect or out of date, or that we delete it entirely. You may at any time object to your personal data being used for direct marketing, automated decision-making or profiling.
If you feel that we are not respecting your rights, please do not hesitate to contact us.
HOW TO CONTACT US
For further information on the processing of personal data, or if you have any questions, please feel free to contact us.
REMOVE YOUR DETAILS FROM OUR DATABASE
The information we store is held solely for the purposes of the financial transaction and is retained for legal reasons; it cannot therefore be deleted.
We hope that this will put your mind at ease regarding how we process your personal data and that you will continue to use our website.